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CHAPTER 05 / CONTACT & SUPPORT

QUESTIONS?
WE'RE HERE TO HELP.

A download giving you trouble? Want a form personalized? Need paperwork built from scratch? Tell us what you're working on and we'll help you find the right next step.

REAL SUPPORT FOR REAL WORK[email protected] ↗

START WITH THE RIGHT PLACE

What can we help with?

Choose a path below, or use the message builder further down. You won't be charged for asking a question.

01 / PURCHASE HELP

Help with an order.

Questions about your download, PDF files, access to a previous purchase, or what comes with a form.

02 / EXISTING FULLGRIT FORM

Make a form yours.

Need business branding or reasonable changes to a FULLGRIT form? We'll help identify the right service tier.

03 / SOMETHING NEW

Build something custom.

Have an old form, notes, photos, or a workflow that needs a professional document? Start with a quote request.

KEEP IT SIMPLE

Tell us the job.

A clear request helps us answer the right question, quote accurately, and avoid surprises. You can send it directly to our business email.

Working with pictures, scans, or old paperwork?

Describe what must stay, what must change, and which details must be reproduced. Attach clear, complete reference files in your email app after opening the draft.

We don't guess.

Unreadable or incomplete references may need clarification, and extensive reconstruction may require a full custom quote starting at $70.

DIRECT BUSINESS EMAIL

[email protected]

This address comes from the connected FULLGRIT business Gmail. Confirm it as the public support address before publishing.

INQUIRY BUILDEREMAIL DRAFT · NOT SENT

Please don't include passwords, Social Security numbers, banking credentials, or unnecessary sensitive information.

Opening a draft does not send your message. Review it, attach any reference images/files, and press Send in your email app.

NO FILE UPLOAD ON THIS PAGENO AUTOMATIC SUBMISSION

BEFORE YOU REACH OUT

A few useful answers.

I bought a form. Where is my download?

Check the Gumroad purchase receipt and the Gumroad library associated with the email used at checkout. If you still can't access the files, contact us with the product name and purchase email. Never send payment card details or account passwords.

What's the difference between branding and modifying?

Make It Mine ($17 total) adds basic business branding to the existing design. Modify This Form ($27 total) allows reasonable wording, field, and layout changes. Larger rebuilds are quoted as Full Custom Build (from $70). Compare the service tiers →

Can I send images, handwritten notes, or old forms?

Yes. They must be readable, complete, and supplied with clear instructions. Use the email draft above, then attach them inside your email app. We don't copy a competitor's proprietary design; references help us understand the information or workflow you need.

When does the turnaround period begin?

After FULLGRIT receives usable materials, confirms the scope and price, and receives the required payment. Make It Mine targets 2–3 business days, Modify This Form 3–5, and typical full custom work 5–7; larger jobs receive their own estimate. Read service details →

DESIGN PREVIEW — NOT LIVE. This page doesn't upload files, store messages, accept payment, or send inquiries. Email links open your own email app; nothing is transmitted until you choose to send it. We will verify customer-facing contact details and service terms before launch.